Frequently Asked Questions

What is an occupational therapist?

Occupational therapists (OT) work with you to improve your independence, manage day to day tasks and achieve life goals. OTs typically break tasks into three different categories and can assist with any of these or multiple:

  • Productive tasks: these can include your paid work, volunteering, schoolwork, parenting and play for children.
  • Self-care: These are the things we do to remain active and independent in our everyday lives, including showering, getting dressed, cooking and eating.
  • Leisure: The things we do for relaxation, play and enjoyment, such as reading, playing sports, listening or playing music.

OTs use a variety of interventions to assist you to achieve your goals. These can include:

- Learning new skills, analysing and breaking tasks down
- Routine building
- Psychological strategies
- Mindfulness techniques
- Strength building
- Play-based therapy
- Narrative therapy
- Assistive technology
- Home modifications

Therapy programs are designed with your unique situation, interests and goals in mind.

How do I pay for my appointments?

Everglow therapy accepts NDIS self-managed and plan managed clients and private (including with Medicare and private health plans) clients.

Self-managed NDIS and privately paying clients can pay via direct bank deposit following your therapy session. To receive any applicable rebates, you will need to submit your paid invoice to your funding provider, Medicare or health insurance.

Plan managed NDIS clients can submit their plan manager details to Everglow Therapy on referral and session invoices will be emailed to your plan manager for payment.

See Service Agreement for full details.

What ages of patients do you see?

Everglow Therapy is specially designed with young people in mind. We accept clients from the age of 12-25 years old.

If you or your loved one falls just outside of this age range, but you feel that we could help, please write to us in the contact form and we will call you to discuss whether our service may be suitable for you.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) funds costs associated with disability.

What is the NDIS? - YouTube

If you believe you are eligible for the NDIS and would like an OT support letter to assist your application, please get in contact.

Do you offer online telehealth appointments?

Yes we do, if you would like online appointments, please specify this in your referral or contact request form.

Do I need a medical referral to see an OT?

No, you do not need a referral from a GP or other health professional. We accept self-referrals or referrals from a support person.

What is the process after I contact Everglow Therapy?

When you submit a referral or contact request form through the website, Ellen will call you during working hours to discuss your referral or question.

During the call Ellen may ask some further questions about your goals and what supports you are looking for to make sure that we can help you. She will also ask you if you have any questions about the process.

If an assessment or therapy is agreed, we will find a suitable time to schedule your first appointment. Initial appointments typically run for 1 hour, however these sessions can be longer or shorter depending on your individual situation. Sessions can take place at your home or in the community.

Following your initial appointment your therapist will discuss with you the need for further assessments or recommendations for therapy and write required reports.

What if I have to cancel my appointment?

If you need to cancel your appointment please email as soon as possible.

For NDIS clients, we charge a cancellation fee of 100% of the session cost if a cancellation is made less than 48 hours prior to the scheduled appointment in line with the NDIS guidelines.

For privately paying clients, we charge a cancellation fee of 50% of the session cost if you cancel within 48 hours prior to the scheduled appointment and 100% if you cancel less than 24 hours prior to the scheduled appointment.

Don't see an answer to your question? Please get in touch, we'd love to have a chat.